Salesforce Order Management (OMS)
A customer places one order, but behind it sits inventory checks, payment, fulfillment routing, and possibly a return — split across your website, your warehouse, and your store systems. Salesforce OMS orchestrates all of it from one place, so no order gets lost between systems.
Where Order Management Actually Breaks Down
Orders Lost Between Systems
An order placed online doesn't reliably reach the warehouse system, or arrives with mismatched details.
No Real-Time Inventory Visibility
You sell something that's already out of stock because inventory counts update hours too late.
Manual, Slow Returns
Returns and exchanges handled through email and spreadsheets instead of a tracked, automated workflow.
A Different Experience Per Channel
Online, in-store, and phone orders are each handled differently, with no single view of the customer's order history.
The Same Reliable Experience, Wherever the Order Comes From
Whether a customer orders online, in-store, or over the phone, Salesforce OMS gives them — and your team — one consistent, trustworthy view of that order from checkout to delivery, with no channel treated as an afterthought.
- One order record, visible to every team that touches it
- Consistent fulfillment rules across online, in-store, and phone orders
- Customers get accurate status instead of guesswork
What Salesforce OMS Handles
Order Orchestration
Coordinate every step an order goes through — payment, inventory allocation, fulfillment, delivery — from one system.
Real-Time Inventory Visibility
See accurate, up-to-date stock across warehouses and stores, so you stop selling what you don't actually have.
Fulfillment Routing
Automatically route each order to the warehouse or store best positioned to fulfill it quickly and affordably.
Returns & Exchanges
A tracked, automated returns workflow instead of email threads and manual refund approvals.
Omnichannel Checkout
Buy online, pick up in-store, or order in person — all handled consistently through the same order model.
Real-Time Order Status
Customers and support teams both see accurate, current order status, instead of stale or conflicting information.
How We Implement Salesforce OMS
Map Your Fulfillment Network
We document your real warehouses, stores, and shipping partners, and how orders should flow between them today.
Configure Orchestration Rules
We build the routing, allocation, and fulfillment logic that reflects how your business actually wants orders handled.
Connect Inventory & Channels
We connect real-time inventory and every sales channel into one order model, then test against real order scenarios.