Salesforce Support & Maintenance
Something's broken, a report is wrong, or a user can't get the access they need — and it needs fixing now, not scoped into the next big project. Support & Maintenance is ticket-based, SLA-backed help for exactly that: real issues, resolved by people who know Salesforce, on a response time you can count on.
When You Need Support, Not a New Project
A Bug Is Blocking Your Team Right Now
Something that used to work doesn't anymore, and your team is stuck waiting instead of working.
No Clear Owner When Something Breaks
The person who built it has moved on, and nobody else knows where to even start looking.
Slow Response From Your Current Vendor
Support tickets sit for days with no real update, while the issue keeps costing you time.
Small Fixes Waiting Behind Big Projects
A five-minute fix gets queued behind unrelated project work because there's no separate support channel.
A Real Team Behind Every Ticket
No ticket disappears into a queue with no owner. Every request is triaged, assigned to someone who actually understands Salesforce, and tracked against a response time you were told upfront — not figured out after the fact.
- Clear ticket triage by severity, not first-in-first-out
- Direct access to people who understand Salesforce, not a generic help desk
- Status you can check, not a black box
What We Support
Bug Fixes & Break-Fix Support
Something that used to work and now doesn't — diagnosed and fixed, not just patched around.
Configuration Changes
New fields, page layout updates, validation rule tweaks — the small changes that keep piling up.
Data Fixes & Corrections
Bad imports, duplicate records, or incorrect bulk updates, corrected carefully and safely.
Integration Troubleshooting
An integration that's silently failing or returning wrong data, tracked down and resolved.
User Access & Permission Issues
Someone can't see what they need, or can see what they shouldn't — fixed quickly and correctly.
Minor Enhancements
Small, well-scoped improvements that don't warrant a full project but still move things forward.
From Ticket to Resolution
Submit a Ticket
You describe the issue in plain terms — no need to diagnose it yourself before reaching out.
Triaged by Severity
We assess impact and urgency, assign it to the right person, and give you a response time upfront.
Resolved & Confirmed
We fix the actual issue, explain what caused it where useful, and confirm it's resolved with you.
Something Broken Right Now, or Just Planning Ahead?
Either way, tell us what's going on — we'll give you a straight answer on how fast we can actually help.